A WhatsApp concierge for short-term rental property managers. It answers from your house manual, offers your extras at the right moment, and only wakes you for what really needs you.
Fewer bad reviews, more revenue per stay, quieter nights for your team.
It sorts what it can, and tells you the rest.
Guests scan a QR code in the apartment and chat on WhatsApp, in their own language. Anything urgent reaches you straight away, written so you can act without opening the chat.
And it carries your brand, not ours. Your guests talk to "Casa Oliva Concierge", or whatever you choose to call yours.
Casa Oliva Concierge
online
- Hi, there's no hot water and we have an early flight tomorrow
- Sorry about that, let's sort it. The boiler is in the cupboard left of the kitchen sink. Is the small red light on?
- Yes it's red
- Thank you. Hold the reset button for five seconds and the light should turn green. I've also told the host, so someone can come first thing if it doesn't.
Not another inbox tool.
Most AI messaging tools hand you software and a settings page. We hand you a concierge that already knows your properties, and rules it can't break.
What changes for you
- Problems caught before they become reviews.
- It checks in during the stay and passes complaints straight to you with every detail, while there's still time to put them right.
- Most questions answered without you.
- Wi-Fi, check-in, bins, parking, the nearest pharmacy. Answered in seconds, in the guest's language, at any hour.
- Extras offered once, at the right moment.
- A late flight gets a late check-out offer. An airport arrival gets a transfer. It takes down a complete request, so all you do is say yes.
- A record of every house-rule problem.
- Quiet-hours reminders, parties politely refused, and a log of every noise or house-rule incident, ready if neighbours or the building ever complain.
It never promises anything that costs you money.
- No refunds, discounts or free extras. It can offer what you sell, but every request that costs money comes to you to approve.
- No missed emergencies. Leaks, lock-outs and injuries reach you immediately. If an alert can't be delivered, the guest is told, never left waiting.
- No door codes to the wrong person. Codes go only to a guest matched to a current booking, and only during their stay.
Every version is tested against around 650 scripted guest conversations before it talks to a real guest. The money, emergency and door-code cases have to pass every time.
How a pilot works
We're taking on our first founding pilots now, a few property managers at a time, so each one gets our full attention.
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We set it up for you
Your house manual, rules, extras and who to call, in your brand and your tone. Guests reach it from a QR code in each apartment.
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Thirty days, free
On 10 to 20 of your units. Your team stays in charge of anything that needs a person.
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You see the results
Questions answered without you, problems caught early and extras captured, measured without keeping your guests' conversations.
Questions property managers ask
Does it work with my booking system?
Guests reach it by QR code, so it works alongside whatever you use today. During the pilot we connect it to your booking system so it can match guests to their stays, or work from a simple booking export if a direct connection isn't ready yet.
What about guests who don't use WhatsApp?
The same QR code can open the chat in a web browser, so nobody is left out and there's nothing to download.
Does it reply in the Airbnb or Booking.com inbox?
Not yet. Today it lives on WhatsApp and the web, where guests get instant replies during their stay. Booking-site inbox replies are on our roadmap.
Which languages does it speak?
It replies in the language the guest writes in, and sends your alerts in yours.
How much work is setup for my team?
Very little. You send us your house manual, house rules, the extras you sell and who to call for what. We build and test it, then you try it before any guest does.
What does it cost?
The pilot is free for 30 days. After that it's a monthly fee per apartment plus a one-off setup, agreed with you before the pilot ends. No surprises.
What happens to my guests' data?
Conversations are deleted after check-out and alerts after 30 days. We measure results with anonymous counts, never by keeping guest chats, and we sign a data processing agreement with you before any pilot starts.
Built by a rental company, set up by hand.
Black Fig AI is part of Black Fig, a short-term rental company, so it's built around how rentals actually run. We take on a small number of property managers at a time and set up each one ourselves.